Return and refund policy
Returns and exchanges
- Standard items can be returned or exchanged within 14 days of delivery. They must be unused and in their original condition and packaging.
- Custom-sized items, such as curtain rods cut to an exact length or shelves cut to an exact width, can't be returned or exchanged for a change of mind.
- For a return or exchange because of preference or fit, the return shipping is the customer's responsibility.
Damaged, defective or missing items
- If your order arrives damaged, contact us with your order number and 4–5 clear photos of the item and its packaging.
- If shipping damage or a manufacturing defect is confirmed, we cover the necessary return shipping. A confirmed manufacturing defect qualifies for a free replacement part.
- If a part is missing from your order, we send it free of charge once we verify the issue.
Refunds
- Eligible refunds are processed within 3–5 business days after we receive and inspect the return. Your bank may take a few extra days to post the funds.
- Items returned damaged, used or incomplete may receive a partial refund.
Contact us
If you have any questions about a return, email us at info@woodneststore.com